Privacy policy

About this policy

Air Conditioning North Brisbane ("we", "us") operates airconditioningnorthbrisbane.com.au/, a referral service that connects people needing air conditioning work with independent licensed contractors. This policy explains how we collect, use, share and protect your personal information, consistent with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you send an enquiry by form, phone or email, we collect the details you choose to give us. This usually includes your name, phone number, email address, suburb or street address, and details about the job, such as the type of work, rooms, photos and existing equipment.

Like most websites, our site may also collect technical information automatically, such as your IP address, browser type, the pages you visit and how you arrived at the site, using cookies and analytics tools. This is used in aggregate to understand how the site is used and to improve it.

How we use and share your information

We use your information to respond to your enquiry and to pass it to an independent air conditioning contractor who services your area, so they can contact you and quote the job. That is the main purpose of collecting it, and by sending an enquiry you agree to this disclosure.

We share only what the contractor needs to contact you and quote. Once a contractor has your details, they handle them under their own privacy obligations. We may also use your contact details to follow up about your enquiry.

We don’t sell your personal information, and we don’t share it with anyone else for marketing. We may disclose information where required or authorised by law. Some of our service providers, such as website hosting, email and form tools, may store data on servers outside Australia.

Storage, security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using reputable service providers and limiting access to people who need it. We keep enquiry records only as long as we reasonably need them for the purposes above or as required by law, and then delete or de-identify them.

Access, correction and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing jobs@airconditioningnorthbrisbane.com.au. We’ll respond within a reasonable time.

If you have a concern about how we’ve handled your information, contact us first and we’ll try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version will always be on this page.